Online Privacy Policy

Effective Date of this Privacy Policy : [1 April 2019]

This Privacy Policy explains how Abbott Laboratories including its subsidiaries and affiliates, (together referred to as “Abbott”) handles the Personal Information that you provide to us on web sites controlled by Abbott which link to this Privacy Policy (together referred to as "Abbott Web Site(s)"). Unless otherwise specifically noted, this Privacy Policy does not apply to Personal Information collected from you offline, to Abbott web sites that do not link to this Privacy Policy, to residents of the United States, or to third-party web sites to which Abbott Web Sites may link. Your use of Abbott Web Sites is subject to this Privacy Policy and the Online Terms of Use.

Please read this Privacy Policy before using Abbott Web Sites or submitting Personal Information to us.

What is "Personal Information" as used in this Privacy Policy?

"Personal Information" means information that directly or indirectly identifies you or could be used to identify you and which is submitted to and/or collected by Abbott Web Sites. Examples of Personal Information include your name, your postal address, your e-mail address and your telephone number.

How does Abbott collect information online?

Abbott collects information in two ways:

  • Personal Information You Submit:

    Abbott collects Personal Information that you enter into data fields on Abbott Web Sites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Abbott programs, contact Abbott Customer service, or respond to Abbott surveys. To protect your privacy, you should not provide Abbott with any information that is not specifically requested.

  • Passive Collection of Unidentifiable Information:

    Abbott Web Sites may collect information about your visits to Abbott Web Sites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, and web beacons. Cookies are small text files that are transferred to your computer’s hard disk by a website. Web beacons (also referred to as GIF files, pixels or Internet tags) help Abbott recognize a unique cookie on your browser. Your Internet browser automatically transmits to Abbott Web Sites some of this unidentifiable information, such as the URL of the web site you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of Abbott Web Sites easier by allowing Abbott to provide better service, customize Abbott Web Sites based on Consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Abbott Web Sites. Certain features of Abbott Web Sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information and Abbott will not connect additional identifiable information with information collected through the use of such tracking technologies. With respect to limiting or disabling tracking technology please see below “What choices do I have about how Abbott collects and uses Personal Information about me?”

In what circumstances and for what purposes might Abbott collect and use Personal Information?

Abbott will use the Personal Information you provide through Abbott Web Sites to respond to your questions and to provide you with efficient Customer service. After you have entered Personal Information into a form or data field on an Abbott Web Site, Abbott may use certain identifying technologies to allow that Abbott Web Site to "remember" your personal preferences, such as sections of that Abbott Web Site that you visit frequently and, if you choose, your User ID. We will only use your Personal Information for other business purposes, such as to offer you the opportunity to receive notices regarding Abbott’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions, in circumstances where you have consented to receiving this information.

Does Abbott consolidate Personal Information?

Abbott may consolidate the Personal Information of Customers who use Abbott Web Sites. In addition, we may consolidate information in a non-identifiable form (aggregate/anonymous data) to help us better design Abbott Web Sites and Abbott products, to enhance our research activities, and to facilitate other business functions.

What choices do I have about how Abbott collects and uses Personal Information about me?

You may always limit the amount and type of Personal Information that Abbott receives about you by choosing not to enter any Personal Information into forms or data fields on Abbott Web Sites. Some of our online services can only be provided to you if you provide us with appropriate Personal Information. Other parts of Abbott Web Sites may ask whether you wish to opt in to our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want Abbott Web Sites to use tracking technologies, such as cookies, to "remember" your Personal Information, such as User IDs or mailing addresses, on return visits. However, Abbott Web Sites that use tracking technologies to collect unidentifiable information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.

Who will have access to Personal Information about me?

Personal Information can be accessed by a restricted number of Abbott employees, by certain companies with which Abbott may conduct joint programs, and by third parties with whom Abbott contracts to carry out business activities for Abbott. We train our employees about the importance of privacy and how to handle and manage Customer data appropriately and securely. Also, it is Abbott’s practice to notify you and to seek your consent where required by applicable laws if you are registering for a program which is conducted in conjunction with another company that may require access to your Personal Information. In addition, Abbott’s practice is to require its contractors to keep your personal information confidential and to use your Personal Information only to perform functions for Abbott.

Does Abbott share Personal Information with third parties?

Except as otherwise stated in this Section, Abbott will not transfer your Personal Information to third parties unless you have been provided with an opportunity to opt into this disclosure. Abbott may disclose your Personal Information without your Opt-in to third party service providers which assist us with our business activities. It is Abbott’s practice to require such third-party service providers to keep your Personal Information confidential and to use your Personal Information only to perform functions for Abbott and in accordance with Abbott’s instructions. Abbott further reserves the right to disclose your Personal Information to respond to authorized information requests from government or regulatory authorities or when otherwise required by law or court order. In the event Abbott sells one of its product lines or divisions, Abbott will only transfer your Personal Information to the buyer subject to your consent where required by applicable law so that the buyer can continue to provide you with information and services.

How does Abbott secure Personal Information?

It is Abbott’s practice to secure each Abbott Web Site that collects Personal Information; however, the confidentiality of Personal Information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting Personal Information over the Internet. Abbott cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to Abbott Web Sites, you must weigh both the benefits and the risks. In addition, Abbott Web Sites covered by this Privacy Policy will display a warning whenever you link to a web site that is not controlled by Abbott; you should check the privacy policies of such third-party web sites before submitting Personal Information.

How does Abbott protect the privacy of children?

Abbott does not knowingly collect or use any Personal Information from children (we define "children" as minors younger than 18) on Abbott Web Sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

What rights do I have in relation to the Personal Information that Abbott holds about me?

Access: You have the right to see the personal Information we hold about you. To make an access request, you can contact us in one of the ways specified below and we will aim to respond to you within the applicable time frame.

Correction: You have the right to correct any of your Personal information that we hold about you where it is inaccurate. You can update this by contacting us as specified below and we will update it as soon as possible.

Deletion: In certain circumstances, you have the right to ask us to delete your Personal Information that we hold about you. Where we have collected your Personal Information on the basis of your opt-in consent, you may ask us to delete this personal Information from our records at any time by contacting us as specified below.

Other rights: In certain circumstances, you have the right to object to Abbott’s processing of, or restrict processing of, your Personal Information. You may also have the right to receive a copy of your data in a structured, machine-readable format.

You can contact us about any of your rights by filling in the online contact form.

You may also complain to the relevant regulating body of your jurisdiction who is responsible for making sure that organizations comply with applicable data protection laws.

How long will Abbott store Personal Information?

In general, Abbott will only store your Personal Information including any of your rights for as long as it is needed to fulfill the purposes for which it was collected, subject to applicable data retention periods imposed upon Abbott by applicable law.

How can I contact Abbott?

If you have questions about use, access, amendment, or deletion of your personal information, including any of your rights, or if you would like to opt out of future communications from an Abbott business or a particular Abbott program, please contact us by clicking on the "Contact Us" link on the Abbott Web Site you are visiting. Alternatively, you may send a letter to the following address:

Abbott Laboratories Limited

20/F, AIA Tower,

183 Electric Road,

North Point, Hong Kong

Attn: Product Manager / Established Pharmaceutical Division

In all communications to Abbott, please include the e-mail address used for registration (if applicable), the Abbott Web Site address on which you provided any personal information about which you have questions or concerns (e.g., Abbott.com etc.), and a detailed explanation of your request. If you would like to delete, amend or correct your Personal Information and are contacting us by e-mail, please put "Deletion Request" or "Amendment/Correction Request", as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner and in accordance with any time frame specified by applicable law.

How will I know whether Abbott has updated this Privacy Policy?

If Abbott changes its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy. Without prejudice to your rights under applicable law, Abbott reserves the right to amend this Privacy Policy from time to time to reflect technological advancements, legal and regulatory changes and good business practices.




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